Shipping Policy

Orders are processed in the order received, on business days. Orders placed on a weekend or a public holiday begin processing on the next business day. An order may take longer to leave if it is held for a payment or address check.

Processing time is separate from transit time. The delivery estimate shown for a shipping method begins when the parcel is handed to the carrier, not when the order is placed.

You receive an email confirming the order when it is placed, and a second email with the tracking number when it is dispatched.

The methods below are offered at checkout. The exact amount you will be charged for shipping is always shown in the order summary before you pay.

• Standard 4-7 business days$7.00
• Expedited 2-3 business days$15.00
• Next Day Overnight$30.00

These are flat rates. Delivery estimates are the carrier estimates for the service and are not guaranteed.

Any promotional shipping offer is applied in the order summary before payment. Shipping charges already paid are not refunded when a return is made by choice rather than because of an error on our side.

Every shipment is dispatched with tracking. The tracking number is emailed when the parcel leaves us and is also shown with the order in your account. Tracking events are produced by the carrier and can take up to a business day to appear after dispatch.

We ship within the United States only. We do not ship internationally, and orders with an international delivery address will be cancelled and refunded.

We do not deliver to PO boxes, and we do not deliver to freight forwarders, package-consolidation services, or reshipping addresses. Orders to such an address will be cancelled and refunded. Please give a street address that can accept a signature during business hours.

By placing an order you confirm that you are 21 years of age or older.

You are responsible for confirming that the products you order may lawfully be received and used at the delivery address. We do not provide legal advice on your jurisdiction.

We may decline, hold, or cancel any order, or refuse a delivery address, where we believe that delivery would be unlawful or that the order is fraudulent. Where an order is cancelled for one of these reasons, the payment is refunded in full.

Title and risk of loss pass to you when the parcel is handed to the carrier. From that point the shipment is in the possession of the carrier and is subject to the terms of carriage. This does not affect the remedies in section 7, which we apply as a matter of policy.

You are responsible for giving a complete and accurate delivery address and for arranging to receive the parcel. We cannot redirect a parcel once it has been dispatched.

Inspect the parcel on arrival, check the contents against the packing list, and store the products as directed on their labels.

Report a shipment that arrives damaged, arrives incomplete or incorrect, or does not arrive at all, within 7 days of delivery or, for a parcel that never arrives, within 7 days of the last tracking event or the expected delivery date. Write to hello@goddesspatch.com with the order number, a description of the problem, and photographs of the outer packaging and the contents where there is visible damage.

We will investigate with the carrier and, where the claim is accepted, replace the affected items or refund them, at our option. Keep the packaging and the contents until the claim is resolved, because the carrier may need to inspect them. Claims reported after the window above may not be recoverable from the carrier, and we may be unable to accept them.

A parcel marked delivered by the carrier but not found should be reported in the same way and within the same window. We will open a carrier trace, which the carrier may take several business days to complete.

A parcel that is refused on delivery, that cannot be delivered because the address was incomplete or incorrect, or that is returned to us unclaimed, is refunded for the value of the goods once it is back with us and has been inspected. Shipping charges, and any carrier fee for the return, are not refunded. Where an item comes back opened or damaged and cannot be returned to stock, a refund may be reduced accordingly.

Questions about a shipment may be directed to hello@goddesspatch.com. Returns and refunds are covered by our Returns and Refund Policy.